{"id":103,"date":"2014-05-27T21:56:37","date_gmt":"2014-05-27T21:56:37","guid":{"rendered":"https:\/\/www.scoutbuffalowebdesign.com\/blog\/?p=103"},"modified":"2015-05-20T20:49:05","modified_gmt":"2015-05-20T20:49:05","slug":"diy-website-vs-local-web-design-part-2-customer-service","status":"publish","type":"post","link":"https:\/\/www.scoutbuffalowebdesign.com\/blog\/seo-helpful-hints\/diy-website-vs-local-web-design-part-2-customer-service\/","title":{"rendered":"DIY Website vs. Local Web Design Part 2: Customer Service"},"content":{"rendered":"<p>A first impression of a company is usually, or in my estimation should be, customer service. It\u2019s the first line of defense, so to speak, of any reputable business. Customer Service can be the \u201cmake or break\u201d case in most instances. It is paramount to have reliable and high performance customer service in any business. Imagine you bought a product or service, and are having an issue with it. Your first move to rectify the situation would most likely be to contact customer service\/support, right? What if that customer support is subpar? What if the customer service representative is just reading from a script and has no definitive way to truly help you? What if they weren\u2019t even in the country you\u2019re in? Sound familiar? Probably would make you pretty angry. That is the topic for this blog entry in our series of DIY vs <a title=\"Scout Buffalo Web Design\" href=\"http:\/\/www.scoutbuffalowebdesign.com\">Local Web Design<\/a>.<br \/>\n1&amp;1.com, and other DIY website sellers that are similar are very interested in using low prices and \u201cbuzz\u201d words to coax you into signing with their web site service. I will not use the term \u201cweb design\u201d, as they don\u2019t truly design a website for you, they simply provide templates that the customer can then use to <a title=\"Scout Buffalo Web Design\" href=\"http:\/\/www.scoutbuffalowebdesign.com\">design a site<\/a>. But what happens if something wrong happens with the process? What is a customer to do? I\u2019m not saying their customer service will be the downright worst, but how good can it be when, most likely, their customer service call center is located outside of the country? 1&amp;1 are based out of Germany and the UK. Hmmmm??? Are they reading from a script, or do they have firsthand knowledge on how most of their services and products are supposed to operate correctly? After some research on the internet, I\u2019ve found that many users of 1&amp;1 and similar services have had many difficulties when dealing with <a title=\"Customer Support\" href=\"http:\/\/en.wikipedia.org\/wiki\/Customer_support\">customer service<\/a> and technical support. From getting transferred from on rep to another, with no actual help given.<br \/>\nCustomer Service is a cornerstone for most industries, as it\u2019s the first avenue of communication for customers to contact businesses. They must be knowledgeable and personable. They should have good working knowledge of, not only their product, but able to ascertain information from you about your local area, and help you accordingly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A first impression of a company is usually, or in my estimation should be, customer service. It\u2019s the first line<\/p>\n","protected":false},"author":1,"featured_media":140,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[10],"class_list":["post-103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seo-helpful-hints","tag-local-web-design-company"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DIY Website vs. Local Web Design Part 2:<\/title>\n<meta name=\"description\" content=\"Part Two of the DIY vs Local Web Design Company. Find out how a local knowledgeable Website company hands down beats DIY companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scoutbuffalowebdesign.com\/blog\/seo-helpful-hints\/diy-website-vs-local-web-design-part-2-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DIY Website vs. Local Web Design Part 2:\" \/>\n<meta property=\"og:description\" content=\"Part Two of the DIY vs Local Web Design Company. 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